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Telephone Help-Line
Reference Guides

• Pre-recorded Answers,   24 hrs / day

• Live Help,   Monday to Friday / 9 a.m. – 5 p.m.


To date, over 33,913,264 enquiries have been skillfully answered.

For those without internet access, or for those who prefer to ‘listen’ rather than read the legal answers (such as those with disabilities or those who can’t read), all of the information on this website is also available on our pre-recorded, 24 hour telephone information line.

Callers have unlimited access to as many of the 1,000 topics as they wish, during the same call and may also skip from topic to topic, or repeat a topic. In order to use this telephone service, callers refer to their Telephone Guide which lists the ‘topic extension’ numbers, or just simply use the topic numbers listed on this website.


Connect to ‘Live’ Help

After listening to a specific answer, callers who wish to speak with an expert, on that specific legal issue, can do so during the same telephone call. The caller simply presses ‘0’ and the call is transferred to a lawyer, other professional, or a government office.

FREE Guides to Access our Telephone Service

Individuals can obtain free Guides from any of our 8,000 participating provincial and federal offices, and community organizations, which act as our public distribution centres. New distribution locations are always welcome. Please submit a request and your organization will be added.

Telephone Reference Guides Available in Large Quantities for…

• Government Offices
• Consulates
• Labour Unions
• Seniors’ Facilities
• Retirement Homes
• Accountants
• Insurance Brokers
• Financial Advisors
• Police and RCMP
• Auto Accident Collision Reporting Centres
• Legal Clinics
• Real Estate Agents
• Hospitals
• Mediation Centres
• Schools and Universities
• Law Firms
• Law Societies
… and all other helping and professional offices.

Order FREE Guides


Guides are large poster size, and are folded to fit into standard brochure racks, 10 cm x 21cm (4″ x 8″). Guides unfold like a map to 1m x 0.6 m (3′ x 2′).


The front of the Guide lists 1,000 legal topics and their corresponding extension numbers, and the back of the Guide lists a directory of government and professional resources.


When unfolded, Guides may be pinned up on a wall for public use.



FRONT – Unfolded

BACK – Unfolded

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