Hospitals, Health Services and Social Services Support Legal Line


Government and Agency Partner Testimonials

I learned about Legal Line from a brochure. I will be offering flyers and guides to our senior clients if they have legal questions. Access to free legal resources is very important to those who are living on fixed incomes.

Linda Studley
Program Coordinator
Better at Home-South Peace Community Resource Society

I heard about legal line from a post comment on Facebook. I plan to distribute this information to clients that come to our Solo Dads program. The first and only program for single dads in our community. Legal line will help to answer legal questions that may arise from our clients and is a resource that we can pass along to our clients.

Steve Ross
Volunteer/Program Facilitator
Family Centre

I found your flyer in the local library. Could you please let me know how to get some more flyers so I can provide them in my reception area? Thank you.

William Schuilenberg
Mental Health Professional
William & Associates Counselling Service

I learned about Legal Line when I looked up free legal resources for my clients. I will give flyers to families who need resources for legal matters such as divorce- they will be provided at the request of doctors, psychologists, therapists, etc.

It helps by supporting families who are in-need of legal resources at a low or no cost because they are disabled or have a lower income bracket.

Kiran Lalli
Clinical Support Worker
CASA, Child, Adolescent and Family Mental Health, Edmonton

I work in a hospital and Legal Line is very valuable for our patient waiting areas. Humber River Hospital is one of Canada’s largest regional acute care hospitals, serving a catchment area of more than 850,000 people in the northwest GTA. The hospital currently operates on three (3) sites with a total of 549 beds, 3,000 staff, approximately 700 physicians and 400 volunteers. Please ship us the maximum amount of flyers that we are allowed.

Vina Sandher, MSW, RSW
Women’s and Children’s Health Program
Humber River Regional Hospital

Our Admin assistant gave me a brochures recently. I will be distributing up to 125 Brochures at a Presentation on Elder Abuse at Algonquin College for Retirement Home Operators and students in mid October. Our program, the Elder Abuse Response and Referral Service (EARRS) offers information, referrals, Intake, support and consultation. We sometimes need to refer callers for legal support. We also provide education and awareness sessions for seniors and service providers.

Kim McDonald
Elder Abuse Case Manager
Nepean, Rideau and Osgoode Community Resource Centre (NROCRC)

Thanks for all the goodies ! This is great information and will be really useful throughout the hospital. Please send me 400 more.

Beth McCormick
Community Employment Resource Developer
Mental Health Centre Penetanguishene

We found out about you through a connection with staff at from Westlock Healthy Families Healthy Futures Organization. We have a variety of partnerships and they sent this info our way. On display at our main reception; plus given to each of our support workers to assist their clients as necessary. Many questions about custody, rental agreements, protection orders, etc.

Shelly Dewsnap
Executive Director
Barrhead & District FCSS Society (Family & Community Support Services), Alberta

I saw these brochures on a hospital display. I felt that having them in our Outpatient Unit will assist clients. Frequently, they are a complete loss as to where to begin to locate assistance.

Carol Brennan, MSW, RSW
Outpatient Mental Health Social Worker
Rouge Valley Centenary Health Centre

I am very impressed with your pamphlet. We are on out-patient clinic in the former Peel Memorial Hospital. We offer individual counseling to people with addictions to alcohol and/or drugs, and also to those with gambling problems. These clients often have legal issues, so your service is very welcome.

Carol Ribner
Addiction Counselling Services of Peel

Online Ontario Health Services resource links to Legal Line at torontocentralhealthline.ca/.

We will distribute the Legal Line Guides to colleagues within our hospital, have them displayed in our waiting area, and hand them out to clients.

Peter Schroth
Crisis Worker
Crisis Intervention Centre

I discovered your flyer in the medical services area of our hospital. I am requesting more Legal Line pamphlets to distribute to patients and families in the Skills Training, Treatment and Education Place (STEP). We run a Family Education Group and we provide information and community resources.

Angela Marley
Social Worker
Whitby Mental Health Centre

We operate under the Ministry of Health and we are located in EVERY provincial psychiatric hospital in Ontario. We provide information, options, advocacy and rights to in-patients, out-patients and ex-patients of the facility. We also provide information, education, and referrals to individuals and groups in the community. Another hospital recommended your website and suggested we review it. We assist clients with a number of issues relating to the MHA, HCCA, SDA legislation, criminal and civil law issues as well as any other concerns they raise.

We are proud to display Legal Line in our office for our clients, and their family members, to pick up.

Gwen Davidson
Patient Advocate
Psychiatric Patient Advocate Office, Ministry of Health

We have a copy of your legal publication. Our hospital has a large Information Centre where publications are provided for the public on health issues and social services available. To start us off, a box of 200 of your legal flyers would be appreciated.

Carol Tullis
Health Information Centre (HIC)
Toronto East General Hospital, Volunteer Services

Trillium Health Centre is a hospital serving residents of Peel Region and Etobicoke. I came across Legal Line in the Government community resource information guide (The Blue Book) while looking for legal resources for a patient. I have found this to be an excellent resource which provides basic legal information on a level understandable by a layperson.

Richard Hundert
Social Worker
Trillium Health Centre

I obtained a copy of the guide from a local library. I am requesting further copies of the guide to provide to the clients of ADAPT, who struggle with problems related to alcohol, drugs and/or gambling… as well as to their family members, who become heavily involved in supporting their loved ones

Jennifer Bumstead, BSW
Social Worker
Halton Alcohol & Drug Assessment Prevention & Treatment (ADAPT)

I became aware of this wonderful resource at the Swansea Home Show. We are an outpatient assessment and treatment programme. Our patient visits are approximately 20,000 per year. Many of our patients experience legal problems, often related to their substance abuse. It would be advantageous therefore to be able to provide them with Legal Line flyers. Our programme is under the auspices of the Mental Health Program and the Social Work Department. I believe Legal Line would be a great addition to the information they we provide to patients, and their families, on a daily basis.

I am also a therapist on a part-time basis with Warren Shepell, Employee Assistance Professionals (EAP). I am often asked for legal resources and could see your guide providing additional support to clients utilizing this service. I would like to order 5,000 flyers for the hospital and 500 for my clients at Warren Shepell.

Gwenne Woodward, MSW, CSW
Warren Shepell, Employee Assistance Professionals (EAP)
The Credit Valley Hospital

York Region has earned wide recognition as one of the fastest growing Regions in the Province of Ontario. The Towns of Markham, Stouffville and Uxbridge now number close to 300,000 residents and expansion of the Hospital sites and services is required to meet the needs of this growth. Please mail me a box of brochures A.S.A.P.

Debra Ceresne
Social Worker
Markham Stouffville Hospital

I found a copy at The Hospital For Sick Children and thought it would be very useful for clients. This will enable NCFST to encourage clients to seek legal advice where appropriate, and have a resource of numbers.

Roberta Pike, Intake Worker
United Way Member Agency
Native Child and Family Services of Toronto (NCFST)

We’ve just recently installed an information brochure rack. Police Constable Ed Heinrichs from Toronto Police was kind enough to give us about 100 of your brochures. They disappeared in about an hour. They are far more popular than any other we have on display.

Because the rack is located in the Cardinal Carter main lobby, near the gift and coffee shops, so we get a lot of traffic. In addition, we have 6 other unit locations that would like to carry 1000 brochures each. The response from the entire hospital community has been tremendous. I would like to order 6,000 flyers.

Walt Abrams
Security Officer
St. Michael’s Hospital

Our program would LOVE some of your Legal Line Posters for my office in the courthouse. I saw one at our local probation office and thought it was an amazing resource.

Lynn McIsaac, Mental Health Counsellor
Simcoe County Addiction and Mental Health Services

We are a 24-hour crisis service in Hamilton that provides telephone and in-home support to individuals experiencing a mental health crisis. Your Legal Line Flyers are priceless for our staff and clients.

Amanda Leduc
Project Assistant
COAST Hamilton

We just received a copy of Legal Line in with the newsletter, “The Voice” from Victims of Violence. The map is simply terrific and pertinent to every walk of life. Our committee deals with many social service, health, criminal justice, and other community agencies. We would be very pleased to offer your map to all of these Service Providers, as well as to any citizens who call and need information.

Marie Medoro
Administrative Assistant
Peel Committee on Sexual Assault

On behalf of 2 programs….. Healthy Babies / Healthy Children Program and also for the Health Services Program, I am requesting 300 guides for our resource area.

Susan van der Rassel
North Bay Metis Council
Healthy Babies / Healthy Children Program & Health Services Program
The Metis Nation of Ontario

I will distribute your posters amongst my social work peers and consultation groups. The remaining posters I would carry to my other part-time job at Centre for Addiction and Mental Health (CAMH), where I would distribute them amongst my colleagues.

Karen McMillan, MSW, RSW

I am sending you this letter to express our interest in Legal Line’s services. The Tobacco Law Compendium, www.tobaccolaw.org, is a Health Canada sponsored project. This public service is managed by the University of Ottawa’s Faculty of Law, Common Law Section, under the guidance of Professor Martha Jackman with the support of Dean Bruce Feldthusen.

Ms. Jackman has suggested that our database service participate in your excellent information program. We are impressed with it’s mandate to provide concise and comprehensive free legal information to the public. Legal Line’s broad exposure and easy access to information will help us meet our mandate of enhancing the public’s ability to understand their rights with respect to tobacco law in Canada. We would be thrilled to be represented in your legal collection.

Jodie Karpf, Project Manager
Faculty of Law / Common Law
University of Ottawa / Health Canada

The KMFRC offers a myriad of services designed to promote the health and well-being of military families, from youth services to counseling. The Legal Line guide was brought to our attention by a local lawyer who volunteers with our agency. It provides a valuable resource for our families to access.

Dana Pardy
Deployment Support & Quality of Life
Kingston Military Family Resource Centre (KMFRC)

Shirley Hoy is our Commissioner. On behalf of Dr. Shelia V. Basrur, I respectfully request that 500 Legal Line Guides to be delivered to the Parkdale Public Health Office.

Dr. Shelia V. Basrur, Medical Officer of Health
City of Toronto, Community & Neighbourhood Services

We are a Municipal Government office operating under the Healthy Babies Healthy Children Program. I have opened the box of guides sent to us. Our nursing team is quite excited about this resource, and feel it will be very helpful out in the community when doing home visits to families in crisis.

Karen Sims
Child Health Program Support
Halton Region Children’s Services, Healthy Babies Healthy Children Program

I saw these resources at PAD (Parents Against Drugs) Drug Education and Support Services, and thought they would be very useful to the Drug Awareness Committees (DAC) across Ontario. The ODAP supports about 150 DAC groups in Ontario. We also have a newsletter which goes out to 400 stakeholders including public health, treatment centers, police, teachers, community health centers and many others. We would like to include your flyers with our next newsletter.

Pat Sanagan, Co-ordinator
Ontario Drug Awareness Partnership
Public Health Ontario

We offer alcohol, drug and gambling treatment for youth, adults and family members by: Assessment/Treatment Planning; Referral; Individual/Group Counselling; Family Counselling; Ongoing Support; Educational Groups; Senior Services; and Community Education. Funded by the Ontario Ministry of Health,we service clients in St. Catharines, Niagara Falls, Welland, Fort Erie, Beamsville/Grimsby, and Port Colborne.

Legal Line is very helpful and well organized for our clients.

Cindy Jennings
Program Counsellor
Niagara Alcohol and Drug Assessment Service

Air Canada is the 15th largest commercial airline in the world and employs approximately 26,000 people. This Guide will be used as an integral component of our EAP information, education and counselling services to our employees in the Toronto area.

I also wish to acknowledge the valuable role this guide can play in our efforts to create a healthier and safer work environment. Getting ‘straight answers’ gives everyone the Peace-of-Mind they need. Thank you kindly.

Frank Fallon, Ed.D.
Employee Assistance Program (EAP) Counsellor, Air Canada

The CMHP provides mental health counseling and case management services to adults with a psychiatric disability in Hastings and Prince Edward Counties. We would appreciate 175 copies of Legal Line, free of charge, to distribute to clients.

Donna Joyce
Community Mental Health Program (CMHP)

We run a Food Bank and Community Resource Centre with an Information and Referral Program. The NYHFB is the primary food bank in northern Toronto, distributing 1.8 million pounds of food in 2012 through 60 community programs. Last year, families and individuals in northern Toronto received 170,000 food hampers through our network of neighbourhood food banks, community kitchens, perinatal programs for expecting mothers and new parents, shelters for women and youth, and drop-in meal programs.

Our member agencies include social service agencies, community health centres, faith-based institutions, and volunteer-run organizations. How many of your legal flyers may we have ?

Joanne Weitzman
Agency Relations Assistant
North York Harvest Food Bank (NYHFB)

The Health Centre at Evergreen Centre for Street Youth would like to order 200.

Donna Carter-Jackson
Acting Administrator, Health Centre
Yonge Street Mission

We provide information and guidance to the public that are involved in a legal trap / trouble with the law. Especially with regards to motor vehicles, insurance and traffic violations and criminal offences as well as other legal matters that involve consumer protection, health and safety, identity theft and fraud.

Legal Line will be helpful to educate people who are unfortunate, uneducated, and those who lack of knowledge of the justice system. We are willing and happy to hand-out your flyers so please send us as many as you can.

T. Sivaloganathan
Managing Director
Millennium Foundation of Canada

I saw the guide in the Guelph Public Library. Many of our clients (infants – seniors) have legal issues and we believe your Guide would be extremely helpful to many of our youth, adults, seniors and/or families, as well as to our staff members. We serve all of Guelph, Wellington and Dufferin counties. We are funded by Ministries of Health/Long Term Care and MCSS.

David C. Phelps, MSW, RSW
Manager, Volunteer Services and Student Placements
Community Mental Health Clinic

Our mission is to support immigrant, newcomer and refugee women and their family members of all generations to become fully participating members of Canadian society, who are self-sufficient, financially secure, safe, happy, healthy and socially active.

Guadalupe Herrera
Program Manager
Rexdale Women’s Centre

We are a community based non-profit organization helping people with mental health difficulties. During the course of our work it has been our experience that legal issues arise often, and your website has been found to be very helpful.

Wayne Eric Doyle
Community Support Worker
Canadian Mental Health Association (CMHA)

The Prevention and Early Intervention Program for Psychoses (PEPP) is a community focused mental health program which provides prompt assessment and comprehensive, phase-specific medical and psychosocial treatment for individuals experiencing their first episode of psychosis. PEPP is based at London Health Sciences Centre and affiliated with the University of Western Ontario. The program serves the city of London and Middlesex County, a predominantly urban catchment area of approximately 390,000.

I picked up your pamphlets at the library. I think that it is an excellent service. As a social worker, I am asked all sorts of questions and your service allows me to access information easily. I will distribute the guides to all of the social workers, case managers and psychiatrists. I will also put some guides in the waiting room areas.

Lori Hassall, Social Worker
PEPP Program, University of Western Ontario
London Health Sciences Centre

I am requesting 12,000 pamphlets in total, to be distributed to each of the four places listed on our letterhead (3,000 per location). Our Centre sees approximately 14,200 clients per year with addiction and/or mental health issues. I have tried Legal Line and think it is PERFECT.

Lyn Watkin-Merek
Service Manager
Centre for Addiction and Mental Health (CAMH)

I first became aware of the posters through a client of our agency who was in the process of looking for legal counsel. Also, one of the members of a group in the Drug and Alcohol Program had brought in some posters from the Centre for Addiction and Mental Health, wanting to share resources with women in the group. As our mandate is to provide support and information to women in conflict with the law, this poster would serve our clients well.

To date, feedback from the women has been very positive, as the information provided has been helpful to many of our clients. Elizabeth Fry was established in 1951, with the mandate to provide support, advocacy and information for women in conflict with the law or at risk of becoming involved in the criminal justice system. There are currently 22 agencies across Canada.

Access to legal services is imperative for our clients.

Laurie Charlton
Drug and Alcohol Program Worker
Elizabeth Fry Society of Toronto

I was amazed on the variety of legal topics available, and I have given Legal Line flyers to co-workers and clients. We all agree that Legal Line is excellent and easy access to legal information, particularly the Mental Health Act listed under your Health Law section.

The ENTIRE Staff
Family Association for Mental Health Everywhere (FAME)

DCVS is a non-profit agency, which provides and assists seniors with different types of services, such as: Transportation, Adult Day Programs, Education, Over Night Services, and information. We are funded by the Ministry of Health, United Way and City of Toronto. It would be useful to get more guides to inform our clients and staff about your important services.

Delia Sanchiz
Office Coordinator
Delivering Care & Volunteer Support (DCVS), Services for Seniors

I work with Health Canada and I am a Member in good standing with Ontario Bar since 1984. I often refer clients to Legal Line, and I would like to become one of your volunteer Reviewing Lawyers.

Carolyn Green, B.Sc, LL.B.
Health Canada

Our organization consists of a small staff, located throughout the Province, and an army of dedicated volunteers. ALS is a degenerating neurological disease that is fatal. Life expectancy is between 2 to 5 years. The diagnosis impacts not only the client but spouse, children, extended family and reaches into the community.

Legal Line provides easy and fast access to legal information which our clients and family members require in dealing with the many life challenges this disease will impose. Your legal format provides easy identification of specialized area’s of information such as health, will and estate, landlord and tenant, etc.

We are tremendously grateful to have Legal Line maps to hand-out.

Eleanor Leggat
Amyotrophic Lateral Sclerosis Society of Ontario (ALS)

We are a mental health clinic and serve a lot of people with many different issues. It would be beneficial if we could have Legal Line available for our clients.

Diane Jacko, Honours B.A.
Program Manager
Nadmadwin Mental Health Clinic

I first heard of Legal Line when I picked up a pamphlet at the Community Mental Health Clinic in Guelph. I have found Legal Line to be very helpful and informative when I have been trying to assist families and individuals.

Dianne Lehman
Case Management
Family Counselling and Support Services Ontario

I work at LAMP in a Community Information and Referral department, and we have always used your guides; However, the versions that we have posted up in our office are from 2012, and we would like to pin up your newest version.

Based in Toronto Ontario, we strive to improve quality of life by supporting people to reach their full potential. We do this by working in partnership with our community to address new and emerging community needs, and by supporting a wide-range of health care services, community programs, and advocacy initiatives that promote the physical, emotional, social, and economic well-being of our community.

Our office is a drop-in community information centre, and we often have individuals coming in looking for legal advice. We have one of your guides displayed, and a few extra copies handy, for individuals to look at or to pass along phone numbers to people who call in. We see many, many clients each day, and a number of them are often seeking legal resources, so Legal Line has been extremely helpful. I am submitting a request for 1,500 additional copies.

Tristan Gerrie
Community Support Worker
LAMP Community Health Centre

We provide healthcare and information to the public. I want 200 more please.

Sheila Graney
I&R Assistant
Community Care Access of Peel

Our Family Health Team offers home visiting for the Healthy Baby/Health Child Program. Please send me 100.

Terri Lazinski, RN, PHN
Registered Nurse
Sudbury and District Health Unit

St. Christopher House has been a neighbourhood centre in the downtown west end of Toronto for 100 years, since 1912. We work with diverse individuals, families and groups to promote personal and social change in order to achieve a safe, healthy and accepting society for all. We would like to order 250 of the Legal Information pamphlets.

Maria Costa
St. Christopher House

We provide free Voicemail, Individual and Group Counseling, Advocacy, Information and Referral, free phone and internet use. We also have a fully staffed Bail Program Team who work with members of the community who are out on bail or on parole. Ian Levine delivered a highly informative and insightful session to a group of employees at the John Howard Society. During his session he talked about, displayed, and left us a box of Legal Line Guides which everyone unanimously agreed would be a highly beneficial resource for our clientele.

Arun Dhanota
Counsellor, Community Services
The John Howard Society of Peel Halton Dufferin

Our Clinic provides group and individual counseling in a friendly and supportive atmosphere. Legal Line will be helpful for our clients who are experiencing diverse legal issues. I understand that our clients will be able to listen to legal information over the phone or read it on the internet; also the lawyer referral service will be helpful.

Gloria Ogston
Community Day Clinic
The Scarborough Hospital

Our Place serves 70-80 people a day, six days a week who are either homeless or at risk of becoming homeless. We provide free showers, laundry facilities, washroom, fax, photocopying and computer services. We do counseling and make referrals to housing and employment services as well as handle emergency situations. We also work closely with other agencies such as John Howard Society, YWCA and Colborne Community Services.

When I was working in Toronto at the Hope Shelter, we used your Legal Line map and found it invaluable. It is a wonderful tool that every agency should have in their resources. We will be very grateful of any amount you are able to send us. Thank you for interest and willingness to help.

Roy Ishewood
Our Place Support Centre

We provide all manner of services to the deaf and hard of hearing, and their families, in the GTA. We also have counselling available and make referrals, which include using Legal Line, when necessary.

Paul Schortemeyer
St James Campus
Deaf Services,George Brown College

We provide referrals, counselling for employees and their family members, critical incident counselling and support services, organizational support and wellness seminars for employee groups, and much more. One of our employees received your legal poster folded up like a map and gummed into the back of your legal book. We found it to be VERY helpful.

Cathi Schoon
Family Services Durham

We provide emergency food, clothing, counselling, referrals, and support groups. This office is responsible for eleven (11) of our centres in Metro Toronto. I would like some of the guides to be available for each of our offices.

David Lameck, Captain / Assistant to the Director
Family Services Central / North East
The Salvation Army

I am working with men who have been charged with domestic violence related offences-providing counselling, developing safety plans and walking them through the legal system. Any supportive / information / resource services that are available to them is important to share. Of particular concern is lawyers, legal rights, court systems etc., so please mail me your flyers.

Lisa Howe
Domestic Violence Safety Services for Men, Changing Ways

Our organization would like to order several copies of Legal Line. The topics which most closely match services we offer are as follows: addiction centres; court houses; government offices; ethnic and cultural centres; family counselling centres; police stations; legal aid offices; legal clinics; and lawyers and law offices.

Melanie Hinton
Manitoulin Family Resources
Manitoulin Haven House

Established in 1997, and developed by 14 different agencies, we are led by the Metropolitan Toronto Task Force on Street Prostitution. We offer a drop-in program, counselling and referrals. I have one copy of the free guide left which I use so often that it is getting worn out.

Courtney Evers
Computers / Life Skill Co-ordinator
Streetlight Support Services

We have at least 3 areas where your legal poster could be posted. Once we pin them up on the wall, we will need hundreds of your flyers every month.

Juli Buchanan, Adult Addictions / Team Leader
Sister Margaret Smith Centre
St. Joseph’s Care Group

… assisting clients who have matters before the Courts whether of a criminal or family law nature. I cannot begin to tell you how informative Legal Line is as a basic service to professionals in the social service field, the clients and, I am quite sure, to lawyers.
Congratulations on creating such a badly needed service for the people of Ontario.

This information is vital to individuals with questions concerning all legal facts.

Joseph Sheahan
Executive Director
Ontario Clean and Sober Foundation

We are an employment resource centre / social services office. Our clients often request information on legal resources. Please send us 250 guides.

Jennifer Parques
Social Services Department
Ontario Works and Childcare, County of Bruce

My unit specifically works with clients that have family law and child protection issues. I would greatly appreciate 1,000 copies of the Legal Line poster for distribution at our Social Services and Housing sites.

Terri Ann Witwicki, Program Manager
Family Support Community and Health Services
The Regional Municipality of York

We provide in-home services, placement into long-term care facilities and information & referral to people of all ages. I first saw a Legal Line pamphlet in the Oshawa Public Library and then a write-up in “Socially Served”. Legal Line is an excellent resource that we share with our clients.

Janice Whyte, Information and Referral Coordinator
Scarborough Community Care Access Centre
Ministry of Health and Long-Term Care

We will add Legal Line to displays throughout the centre and as part of the one-on-one service providing information and referrals to clients.

Shayesteh Zarieh
Newcomer Information & Referral Specialist
YMCA Newcomer Information Centre

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