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Telephone Help-line


• Pre-recorded Answers,  24 hrs / day

• Live Help,  Monday to Friday / 9 – 5 p.m.

For people with no access to internet, or for those who may be disabled or illiterate, we provide the option of listening to our legal answers on our pre-recorded, 24 hour telephone help-line. Callers have unlimited access to as many of the 1,600 topics as they wish, during the same call and may also skip from topic to topic, or repeat a topic.


‘Live’ Help
After listening to any legal answer, callers may press ‘0’ and their call will be transferred to a lawyer, government office, or other professional who is trained on that specific legal issue.

Guides to Access our Telephone Service
In order to use this telephone service, callers refer to their Guide which lists the ‘topic extension’ numbers, or if you are without a reference Guide just refer to the ‘topic numbers’ listed on this website.

Guides are available from any of our 8,000 partners, which act as our public distribution centres.

Order FREE Guides


Guide Description

  • Often pinned up on a wall for public use
  • Large poster size, 1m x 0.6 m (3′ x 2′)
  • Pre-folded like a map to fit brochure racks, 10 cm x 21cm (4″ x 8″)



FRONT – List of our most common legal questions and their Corresponding Extension Numbers so callers may listen to the answers, and then press ‘0’ and be transferred to an expert on that EXACT subject.


BACK – Government and Professional Resources

Order FREE Guides


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